Returns and Refunds
Return Policy
Returns
of merchandise for refund or replacement is subject to the following
terms and/or cost restrictions unless otherwise stated on the product
description page.
- You have 25 days from the date of delivery to initiate a request for return.
- All product returns must have a Returned Merchandise Authorization issued by Search Wellness.
- Each item to be returned might require a unique RMA number.
- RMA numbers are valid for 15 days and the product must reach our warehouse before the expire.
- Products sent back without valid RMA numbers will not be accepted.
- Unless there is a quality issue with the product, you will responsible for shipping cost of the returned items.
- In
some cases when we don't cover the shipping cost, we are able to
provide your with a return label at our warehouse reduced rates.
- Products
are sold AS IS if they are discontinued by the manufacturer. Such
products are not returnable unless damaged during shipping.
- Returned
products must be 100% complete and contain ALL original manufacturer
boxes with the original UPC code, packing materials, and ALL items and
documentation included with the original shipment.
- Any damages or missing items to the original package will result in deduction from your refund.
- Refunds are issued within 10 days of return of the product.
- No returns for special orders, orders placed by phone or orders receiving a special discount.
- No returns for grocery, food products, liquids, or products that create safety concerns if returned.
