Returns and Refunds
of merchandise for refund or replacement is subject to the following
terms and/or cost restrictions unless otherwise stated on the product
- You have 25 days from the date of delivery to initiate a request for return.
- All product returns must have a Returned Merchandise Authorization issued by Search Wellness.
- Each item to be returned might require a unique RMA number.
- RMA numbers are valid for 15 days and the product must reach our warehouse before the expire.
- Products sent back without valid RMA numbers will not be accepted.
- Unless there is a quality issue with the product, you will responsible for shipping cost of the returned items.
some cases when we don't cover the shipping cost, we are able to
provide your with a return label at our warehouse reduced rates.
are sold AS IS if they are discontinued by the manufacturer. Such
products are not returnable unless damaged during shipping.
products must be 100% complete and contain ALL original manufacturer
boxes with the original UPC code, packing materials, and ALL items and
documentation included with the original shipment.
- Any damages or missing items to the original package will result in deduction from your refund.
- Refunds are issued within 10 days of return of the product.
- No returns for special orders, orders placed by phone or orders receiving a special discount.
- No returns for grocery, food products, liquids, or products that create safety concerns if returned.